Commitment to Protection of Personal Data
PRA respects the privacy of all individuals who visit our website, and this policy is published in order to inform all visitors about the nature of our obligations to you and to describe the steps we take to ensure that individual privacy rights are protected. You can navigate most of our website without giving us any personal information at all. However, sometimes we need additional information about you in order to provide the information or services you may request. If you do decide to disclose personal information to PRA, this notice will explain our practices and the choices you can make about the way your information is collected and used. To make this policy easy to find, we make it available on every page of our website, particularly at every point where you may choose to provide us personal data about yourself.
This notice applies to all information collected or submitted on the PRA website. We gather information in several ways:
On some pages, you may choose to provide information about yourself if you are interested (a) in serving as an investigator in a clinical trial; or (b) participating in a study as a study subject, or (c) in an employment opportunity at PRA. The information requested from you will be based on your area of interest.
You can ask us to send you particular information about PRA. When you click on the "Contact Us" page, a PRA representative will contact you in order to answer questions or provide specific information. In the process of doing so, and to meet your request, we may collect personal information about you, such as your name, title, company name, address, contact numbers, and email. However, generally, only your name and email are required in order to meet your request.
This website uses a technology called a "cookie," which is a piece of information that our web server sends to your computer when you access our website. We use a cookie called PRACookiesAccepted to record if a visitor has accepted the cookies. This enables our website to identify you if you return to our site. You may withdraw your consent at any time. To find out how, visit www.aboutcookies.org, select ‘How to Delete Cookies’ and follow the instructions for your browser. Our Content Management System uses a session cookie upon your arrival at our website to provide additional functionality. We also use Google Analytics to collect information about how many visitors we get, where they come from and how they use our website. The results help us to improve the services offered. This cookie does not identify you and helps us analyze site usage in an accurate manner.
What happens if I do not accept cookies in my browser?
You will be directed to google.com.
Note to Users of Broadband Services
This website may use your Internet Protocol (IP) Address which is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address), but if you use a broadband connection to gain access to the internet, you may have a static, or fixed IP address. We may gather and store both dynamic and static IP Addresses, which may contain information that could be deemed data personal to you. We may use your IP address to report aggregate information on use and to help improve the website.
PRA's website content and services are intended for users over the age of 13. The site is not designed to attract users younger than 13. If we learn that an under-13 user has volunteered personal or health-related information on our site, or that a provider has volunteered information about a patient who is identified as younger than 13, we will delete such information from our active databases, to the extent described below.
The personal information collected when you register to receive information on an automated basis begins with your email address. If you choose to continue with your registration or you chose to supply additional information, we will ask if you have read this policy, and whether you agree to its terms. If you do not agree, we may discontinue your ability to register to receive information or apply for a job. Each time you receive an automated email acknowledgement or alert, you have the option of canceling your registration and removing your email address from the database by simply clicking on the unsubscribe link at the bottom of each email alert message.
The Ways We May Use your Data
Except as otherwise stated, we may use information collected from this site to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you requested it), for our marketing and research purposes, and for any other purpose specified. In addition, we may make full use of all information acquired through this site that is not in personally identifiable form.
Storage (and Deletion) of your Data
We store the information you provide about yourself in secure database(s) on servers which are operated and maintained by PRA. Website users should be aware that it is not technologically possible to remove from our servers each and every record of information you may have provided to us. The need to back-up our systems to protect information from inadvertent loss means that a copy of data about you may exist in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, we promise that upon receiving your request, we will delete all personal and/or health-related personal information stored in the database which we actively use for research and daily business activities, or which are stored in other readily searchable media. The information you provide about yourself will be shared with PRA employees to the extent necessary to answer your questions about PRA or respond to your specific request. We will only disclose personal data to third parties who have agreed to protect your privacy in the same ways as we do, with your consent.
Finally, we will not use your personal data for purposes other than those you requested without providing you an opportunity to agree or refuse to allow such use.
There are some limited exceptions to this policy of non-disclosure of your personal data. We will only reveal your personal information with your consent, or if one of the following circumstances arises and that we find it necessary:
- to correct technical problems and malfunctions and to technically process your information
- to protect the security and integrity of our website
- to protect our rights and property and the rights and property of others
- to take precautions against liability
- to the extent required by law or to respond to judicial process
- to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety, as applicable
Note to Potential Investigators
If you submit your name as a potential investigator, we may assess your qualifications for such work by sending a questionnaire for you to complete, conducting an audit of your site and gathering additional information about your practice. All of this information may become part of our database, and it may include our opinion or assessment of your qualifications to be an investigator. If you consent, we may share this data with our clients (sponsors of clinical studies) during the process of selecting clinical investigators for planned research. If you do not consent to this use of information about you, we will not keep your data in our database and will not consider you as a potential investigator.
Note to Job Applicants
If you intend to apply for a job with PRA using our website, you will be asked to submit your resume or curriculum vitae and any other supporting documentation (i.e. cover letter, writing samples, etc.) to us. We process all applications using an external website host, which manages the information for PRA. This host maintains a secure website, and access to the information stored there is limited to PRA staff who are involved in the recruiting process, such as recruiters, human resource professionals, hiring managers and potential colleagues. We may assess your qualifications for such work and, with your consent, gather additional information about your work history. All of this information may become part of our database, and it may include our opinion or assessment of your qualifications to be employed by PRA.
Links to Other Websites
How We Store Personal Data Collected via this Website
All data gathered by PRA via this website is stored on secure servers, accessible only by PRA staff members or external hosts of servers engaged by PRA for particular purposes. Access to these servers is controlled by unique ID and passwords and access privileges are administered on a "need-to-know" basis. All staff are trained in methods which are used to maintain the privacy of the stored data, and to prevent its loss, misuse, or unauthorized disclosure, destruction or alteration. PRA is committed to maintenance of data integrity as well, and will take all reasonable steps to ensure that the data we retain are reliable for their intended purpose and that the data are accurate and complete.
Access to Personal Data Collected via this Website
Individuals who provide personal data to PRA are entitled to have access to what we store, and to offer corrections if they find that the data is incorrect. PRA will respond to a written request by the individual within a reasonable period of time and the information will be provided in an understandable, timely and low-cost manner from the perspective of the individual. Please send an e-mail to the PRA Privacy Officer at this email address: PrivacyOfficer@praintl.com. If you have submitted your information as a potential candidate, and would like access to the information stored about you, send an email to firstname.lastname@example.org.
EU/US Safe Harbor Framework Compliance
The company complies with the US/EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. The company has certified that it adheres to the Safe Harbor Policy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the company's certification, please visit http://www.export.gov/safeharbor. For more information on the US-EU Safe Harbor principles and PRA's Safe Harbor policy, please click here.
Enforcement of PRA's Standards
PRA is committed to compliance with the standards and principles set out in this policy. If you are concerned that we have violated your privacy rights or disagree with a decision that we made about access to your protected health information, you may contact our Privacy Office at:
Pharmaceutical Research Associates, Inc.
C/o Privacy Officer
4130 ParkLake Avenue - Suite 400
Raleigh, NC 27612
This Policy was last updated on February 20, 2012.